Tech Support
Tech Support | Bucharest | 1-3 years experience
We are seeking a proactive IT professional for the role of IT Technical Support.
The primary responsibility will be providing technical assistance to our customers to ensure the smooth operation of their IT systems, maintain optimal performance, and support a high level of user productivity.
- At least one year of experience in a similar role
- Good understanding of the technologies and systems used by clients, with the ability to provide technical support for related tools and platforms
- Familiarity with Jira, Outlook, and the Microsoft Office suite
- Ability to quickly identify issues, assess technical risks, and propose effective solutions
- Excellent communication skills
- Passion for technology and a customer-oriented mindset
- Provide user support for hardware, software, and application-related issues
- Address customer inquiries to identify the root cause of problems
- Maintain high quality standards by adhering to established procedures
- Document solutions provided to users
- Escalate unresolved issues to the appropriate internal teams for resolution
- Offer remote support to users as needed
- Ensure prompt and accurate feedback is provided to customers
- Escalate unresolved issues to the appropriate internal teams in a timely manner
Benefits
- Competitive salary and comprehensive benefits package
- Medical insurance package at Regina Maria
- Meal vouchers worth 40 lei per working day
- 21 days of paid leave per year plus all public holidays
- Annual performance allowance
- Company-funded courses and certifications, with strong encouragement to obtain as many certifications as possible
- Dedicated time for personal and professional development
- A highly skilled team of technical and business professionals
- The opportunity to join an established software company and gain experience in software development and cross-team collaboration within the product development process
- A welcoming work environment where talent is encouraged
Company Overview
We are ZONKWAVE, a full-service IT company that specializes in advanced software solutions, scalable mobile apps, effortless API integrations, engaging digital marketing strategies, and Microsoft integration services that modernize your operations and boost efficiency. Our team is driven by creativity and expertise, crafting solutions that make a real impact and propel businesses forward. Since our establishment in 2014, we have delivered innovative and effective projects for amazing clients from Europe, the USA, and Canada, with a particular focus on the real estate development, insurance, tourism, e-commerce, and IT industries.
We are committed to ongoing development and growth, investing in resources to ensure we remain a learning and evolving organization. We strive to provide a supportive environment with talented colleagues, where you can develop professionally and personally while achieving great results.
Be you @ ZONKWAVE
ZONKWAVE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
Ready to be part of our amazing team? Apply now!
Please apply and if your experience is considered suitable for this role, we will contact you by phone for further details. The recruitment process will consist of 3 interviews. You can also send your CV to careers@zonkwave.com.